What does a quality product mean to you?<\/strong>
\nA quality product is when a satisfied client becomes your advertisement.<\/p>\n.<\/span><\/strong><\/p>\nA city or place that resets you?<\/strong>
\nUnfortunately, since the war began, there’s no such place. Only people reset me \u2014 a conversation with them helps more than any kind of solitude.<\/p>\n.<\/span><\/strong><\/p>\nWhat helps you hold up under stress?<\/strong>
\nYears of learning. I’ve been with the company for eight years now, and I’ve learned to solve half the problems myself \u2014 to give an initial consultation on the spot while passing the issue to the service department. The beginning was hard; it’s easier now.<\/p>\n.<\/span><\/strong><\/p>\nWhen did you last do something for the first time?<\/strong>
\nEvery day. Problems may look similar, but they’re always different from the last one. On a bigger scale \u2014 everything was “for the first time” back in 2017, when I joined Texco and was opening the office door in the morning myself, not as a hired employee.<\/p>\n.<\/span><\/strong><\/p>\nWhat are you most grateful to yourself for right now?<\/strong>
\nFor the sleepless nights since I was 19. At university I slept two hours a night on weekdays for the first three years to bring two foreign languages up to a working level. I always prayed I’d never work at a garment factory \u2014 and my very first job at 19 was exactly that. But I’m grateful to myself for being able to make myself do what needs to be done.<\/p>\n.<\/span><\/strong><\/p>\nHow did you come to Texco, and what drew you in?<\/strong>
\nI was headhunted. The company owner noticed me back in 2016, when I was helping with translation during the launch of a major steam-pressing project at the Berdychiv garment factory. He said: “You have a talent for this, you understand the language \u2014 have you ever thought about joining our team?” I spent four months thinking it over, but eventually said yes.<\/p>\n.<\/span><\/strong><\/p>\nWhat moment in your career was a turning point?<\/strong>
\nMoving to Texco in 2017. At the factory I didn’t want to be just an office employee \u2014 I tried to be in every department. There were two options: develop there as a hired worker or independently here. I chose to move forward and not stand still.<\/p>\n.<\/span><\/strong><\/p>\nWhat kind of leader are you today?<\/strong>
\nFirst and foremost, a leader for myself. I never assert my leadership over others, because all people are equal. I don’t ask anyone to do something I wouldn’t do myself \u2014 I lead by example and say: “I can do it, which means you can too.”<\/p>\n.<\/span><\/strong><\/p>\nWhat was the hardest thing to learn as a manager?<\/strong>
\nI’m still learning to delegate. I can’t reach a zen state \u2014 it always seems faster to do it myself. When four people are standing there working on something, I still need to be doing something: walking around, tidying up behind them \u2014 being useful, not standing to the side with nothing to do.<\/p>\n.<\/span><\/strong><\/p>\nWhat is Texco’s core value for furniture manufacturers?<\/strong>
\nWe supply the highest quality product on the market: cutting systems that reduce costs and speed up production, laminating equipment that extends product life. You can use a chair for a year, or for five years. We want Ukraine to understand: only quality is a sales trigger today.<\/p>\n.<\/span><\/strong><\/p>\nWhat requests do clients come to you with most often? What hurts the most?<\/strong>
\nAfter-sales service is the biggest pain point. Anyone can sell equipment today \u2014 there’s the internet, you can find it and buy it. The real question is: who will install it, who will commission it, who will train the staff, and who will later answer even a simple question like “where’s the on button.” We’re actively developing our service: we have two technicians in Ukraine and a full team in Romania, and we spend a minimum of one month per year at technical training abroad.<\/p>\n.<\/span><\/strong><\/p>\nTell us about a collaboration case you’re proud of.<\/strong>
\nA particularly meaningful project for me was in 2024: despite the war, we managed to complete it for a furniture manufacturer in Hungary. That became a signal for me \u2014 if we’re capable of working on the international market even under these conditions, then we need to develop more actively in Ukraine as well.<\/p>\n.<\/span><\/strong><\/p>\nOn your competitive advantage \u2014 why should someone come to Texco specifically?<\/strong>
\nWe’re not just a machinery supplier \u2014 we always come to the production facility, look at the process with our own eyes, and propose specific solutions. We have experience with grants: since 2023 we’ve implemented quite a few in Ukraine, and in 2024 we also completed a grant project in Romania connected to a NATO initiative. And we can provide minute-by-minute productivity reports \u2014 so the client can see a clear calculation for themselves, rather than simply taking our word for it.<\/p>\n.<\/span><\/strong><\/p>\nHow do you build a team that holds up under pressure?<\/strong>
\nThere are no one-dimensional people on our team \u2014 everyone knows the entire product from A to Z. Yes, there are areas of focus: one person works more with cutting systems, another with laminating \u2014 but when the phone rings, you can’t say “that’s not my area.” I listen to what each person enjoys and develop people in the direction where they feel it in their heart.<\/p>\n.<\/span><\/strong><\/p>\nHow do you motivate people in difficult periods?<\/strong>
\nI talk to each person every day \u2014 how are you doing, what’s on your mind, what matters to you right now. At the start of the war, a young man who had been with me almost from the beginning went to fight \u2014 and all this time he’s still helping us, takes leave and comes back for major projects. But the clients themselves are the biggest motivators: when we arrive at a production site and hear “thank you, you really helped” \u2014 that’s what true motivation looks like.<\/p>\n.<\/span><\/strong><\/p>\nWhat does success mean to you today?<\/strong>
\nSuccess is when a new client calls and says: “I’ve heard about you, very good reviews. Can we meet?” Last month Ruslan from Kamianets-Podilskyi called \u2014 a ten-person business \u2014 and said another manufacturer had told him about us. That’s success. Not the size of the office or the number of company cars.<\/p>\n.<\/span><\/strong><\/p>\nWhat would you tell yourself ten years ago?<\/strong>
\nKeep doing what you’re doing \u2014 you’re on the right track, and everything will be fine. Now I understand I could have done more back then, but I was at a stage of development where I wasn’t opening up as broadly. If I had known what I was capable of, I would have shown up stronger.<\/p>\n<\/p>\n\n\t\t
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